Privacy Policy

This Privacy Policy describes how Blackwell STR (“we,” “us,” or “our”) collects, uses, and discloses personal information when you use our vacation rental services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our services, you consent to the collection and processing of your personal information as described in this Privacy Policy.

Information We Collect

1. Personal Information: When you make a reservation or interact with our services, we may collect personal information such as your name, email address, phone number, and billing details. This information is necessary for providing you with our rental services.

2. Reservation Details: We may collect information about your reservation, including the property you booked, check-in/check-out dates, and any special requests or preferences you provide.

3. Communication Information: If you contact us or participate in surveys or promotions, we may collect information related to your communication, including email exchanges, chat transcripts, or phone call records.

4. Website Usage Data: We automatically collect certain information about your use of our website, such as your IP address, browser type, referring/exit pages, and operating system. This helps us analyze trends, administer the site, and improve user experience.

How We Use Your Information

1. Reservation Processing: We use your personal information to process and manage your vacation rental reservations, including communicating with you regarding booking confirmations, updates, and any necessary assistance during your stay.

2. Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.

3. Marketing and Promotions: With your consent, we may send you promotional offers, newsletters, or updates about our services. You can opt out of receiving these communications at any time.

4. Analytics and Improvements: We analyze website usage data to understand how our services are used, diagnose technical issues, and enhance our website’s performance and functionality.

5. Legal Compliance: We may use your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

 

Information Sharing and Disclosure

1. Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, and customer service providers.

2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests or government investigations.

3. Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the acquiring entity.

4. Consent: We may share your personal information with third parties if we have obtained your consent to do so.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Cookies

We use cookies on our website to improve your browsing experience and provide personalized features. Cookies are small text files stored on your device that allow us to remember your preferences, analyze website usage, and deliver relevant content.

Your Rights

You have the right to access, update, correct, and delete your personal information held by us. You can exercise these rights by contacting us using the information provided below.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be effective when posted on our website. We encourage you to review this Privacy Policy periodically.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at Contact@blackwellstr.com

 
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